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Delta Preparing to Unveil NDC Strategy

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Delta Air Lines is the last of the big three U.S. carriers to implement a New Distribution Capability strategy, but the wait soon may be over. 

The company is preparing to unveil its NDC strategy—or at least some of it—at a corporate showcase event scheduled for next week, Delta managing director of sales technology and global sales support Sara Reid said this week at the joint Elevate and TravelConnect conference in Washington, D.C., held by ATPCO and Airlines Reporting Corp.

She didn’t let any NDC secrets out of the bag, but instead noted the strategy would be an “iterative process” with some of the plan’s “first milestones” to come out toward the end of 2024. 

“We are committed to the ecosystem, committed to creating value for our partners, and we want to make sure that our journey is to be customer-oriented,” Reid said. “It’s important to know we remain committed to business travel on this journey and remain committed to the third-party partners.”

Reid added that Delta “right now has no plans to follow other airlines’ strategies to remove content [from EDIFACT] or impose surcharges at this point.” She also reiterated the need to focus on servicing, not just selling Delta products. “If we can only sell our products and not service them, then we’re missing something. The key to our journey is better servicing.”

Over the past six months, Delta has pulled together an interdepartmental team to meet with travel agencies, online booking tools, global distribution systems and corporate travel buyers to assess current processes, Reid said. 

Delta also has heard what isn’t working with NDC and what stakeholders want, she said, such as making sure what is offered in NDC is the same as what is found on an airline’s dot-com site, with even better deals if there’s a corporate discount.

AmTrav CEO Jeff Klee, who was on stage with Reid, is among the participants in Delta’s research. 

“I really appreciate the thoughtful approach that Delta is taking to this,” Klee said. “To be fair, they’re coming at this a little late, but really trying to get the benefit of that hindsight. They sent a team to our offices, and to many of their other partners, and they are diving into and dissecting every little detail about our operations, so that when they release this product or build this product, they are not leaving any stone unturned.”



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Travel

Travelport renews Low-Cost carrier content agreement with flynas

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Travelport renews its content agreement with flynas, ensuring access to competitive LCC offers via Travelport+. This partnership aims to facilitate better service and options for travel retailers and travelers.

LANGLEY UK – Travelport, a global technology company that powers travel bookings for hundreds of thousands of travel suppliers worldwide, today announced that it has renewed its low-cost carrier (LCC) content agreement with flynas, the leading low-cost airline in the Middle East.

This multi-year deal confirms that Travelport’s agency customers will have continued access to the wide range of products and ancillaries from flynas through the Travelport+ platform. As the leading LCC in the Middle East continues to grow with rapid expansion in the region, travel retailers using Travelport+ will be able to easily search, shop and compare the latest offers from flynas.  

“Our Travelport+ platform supports the growth and expansion of LCCs, like flynas, by making it easier for agents to sell and service travelers when booking flynas,” said Chris Ramm, Head of Air Partners – EMEA at Travelport. “Travelport is the only technology company delivering modern retailing capabilities that agents need along with simplified access to leading LCC content from partners like flynas, in order to provide the best options and experiences for travelers.”


Theodore is the Co-Founder and Managing Editor of TravelDailyNews Media Network; his responsibilities include business development and planning for TravelDailyNews long-term opportunities.






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Sabre Reports ‘Strong’ Corporate Travel Growth in Q1

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Corporate travel growth helped push Sabre’s revenue up 5
percent year over year to $783 million in the first quarter, with Sabre’s share
of corporate travel bookings also on the rise during the quarter, executives
said during an earnings call on Thursday.

Corporate bookings through global distributions systems in
the first quarter were up 1.9 percent on a volume basis, Sabre CEO Kurt Ekert
said in the call. For Sabre, that increase was in the 4.5 to 5 percent range,
he said.

The increase in corporate business in the bookings mix
contributed to a 7 percent increase in the average booking fee during the
quarter, according to Sabre. Corporate
travel growth trends in the second quarter are continuing “at relatively
the same pace,” Ekert said.

That marked a turnaround from the fourth quarter of 2023,
when Sabre reported a slowdown in corporate travel. Ekert in the fourth quarter
also said there has been an increase in airline direct-connect bookings with
online travel agencies, and that continued into the first quarter. As such,
the “strong” corporate growth was “a bit offset by leisure”
during the quarter, he said.

Ekert noted that New Distribution Capability bookings still
account only for about 1 percent of total global distribution system bookings,
but he said that share should increase this year.

“We are very well positioned in terms of content
connectivity and all the business logic and functionality we built for
buyers,” Ekert said. “There is work that buyers, such as [travel
management companies], need to do from a downstream perspective on their
end…but there is certainly a big focus on that from all those buyers, so we
think that number will grow substantially, albeit off a low base.”

Across Sabre’s Travel Solutions business during the first
quarter, total bookings were up 2 percent year over year. Air bookings were up
1 percent year over year, while lodging, ground and sea bookings were up 8
percent. Distribution revenue was up 9 percent year over year to $572.3
million.

Revenue for Sabre’s Hospitality Solutions increased 7
percent year over year to $79 million. That increase was due to an increase in
central reservation system transactions, which were up 5 percent year over
year, according to Sabre.

Sabre reported a net loss of $71.5 million in the first
quarter, compared with a $104.3 million loss in the first quarter of 2023. The
company noted that the loss narrowed as operating income for the quarter
improved to $98 million from “essentially break-even” the previous
year, an improvement due in part to last
year’s cost-reduction plan
and lower technology costs.

RELATED:
Sabre Q4 results



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Happiness of staff was crucial to sale, says Miles Morgan

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Agency founder describes team as ‘sensational bunch’



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