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80% of travelers prefer hotels with self-service technology

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Summer 2024 sees a surge in travel with a preference for digital, self-service experiences at hotels, including automated check-ins and smart room technology, according to a Mews survey.

NEW YORK, NEW YORK – The mad dash to take a summer vacation is underway, with three out of four travelers agreeing that Americans are prioritizing travel more in 2024. And when they travel, they are opting more for a highly digital, self-service experience when it comes to their hotel stays. A recent survey commissioned by Mews, the industry-leading hospitality cloud, and conducted by OnePoll found that nearly 80% of travelers would be willing to stay at a hotel with a completely automated front desk or self-service kiosk, with more than 40% of them preferring to check in via a hotel’s website, app or digital kiosk.

The poll of 2,000 – split evenly among travelers and hotel workers – also found that hotel workers anticipate guests to use technology more during their travels, with a fourth expecting them to check in more frequently via a hotel website, app or digital kiosk compared to previous years.

Mews_chart

Other key findings from Mews survey:

  • Travelers stated what a perfect hotel should include: in-room smart home devices. (43%), keyless room entry (34%), mobile room entry (27%), and digital ordering (24%)
  • A third (36%) admitted they have turned to AI for recommendations while booking travel.

The study also found that nearly a third (29%) of employed Americans admitted they’ve worked remotely on vacation without telling their bosses:

  • 52% said they would use their vacations as a chance to work remotely.
  • Close to four in ten (39%) explained it was simply because they like what they do for work.
  • Others noted they would work on vacation to hit an important work deadline that overlapped with their vacation time (28%) or to save on their PTO (26%).
  • Four in five working Americans would be willing to work remotely from their hotel.
  • While working from the comfort of one’s hotel room is the top preference (69%), a quarter of respondents said they would prefer to work remotely from the hotel pool or spa, and nearly 25% chose a hotel bar or restaurant.

On the other hand, those traveling for work admit business trips open the door to other opportunities. According to the survey by Mews results:

  • Nearly half (48%) of respondents have extended their work trips into vacations.
  • Hotel workers claimed guests traveling for work or blending work with vacations are the easiest to cater to (83% and 76%, respectively).
  • Hotel workers also anticipate guests will tip more (39%), extend their stay more frequently (38%), and use hotel amenities more (31%), and 79% said guests “always” or “often” ask for local recommendations.

“Trends in hospitality are ever-changing but we’re seeing indicators that people are prioritizing travel again. While we’re seeing some softness in mid-market and select service hotels, the luxury sector seems resilient. Guests visiting luxury properties are spending more on bucket list trips and staying for longer,” said Richard Valtr, Founder of Mews. “We’re also seeing a continuous rise in people extending work trips for some added leisure time and blending work with vacations. The most forward-thinking hotels are tapping into this trend by embracing personalized guest experiences and offering a variety of amenities that appeal to differing guest needs. More and more hotels are adopting technology that creates seamless experiences for their guests, no matter the reason for their trip.”

“Technology enables our teams to gather robust guest information before they arrive at one of our locations, which empowers our customer service teams to create unique ‘excite and delight’ opportunities for guests, resulting in powerful moments and lifelong memories for our guests,” commented Ryan Krukar, VP Sales & Marketing at Gravity Haus. “Identifying and understanding a guest’s needs before they arrive at one of our locations and going above and beyond for guests is key in delivering authentic hospitality and provides additional value and comfort while simultaneously immersing a guest in the unique culture of the destination they are visiting.”

“Anticipating guests’ needs is a crucial component to providing exceptional customer service throughout their stay,” said Andrew Gauthier, General Manager at The Incline Lodge. “By tracking individual attributes and preferences of new and returning guests, we can provide a truly curated experience for every guest that comes through our door. Technology also enables us to provide an easy and efficient contactless and self check-in process, so our staff can spend more of their time interacting with guests.”


Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor’s degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.

She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.






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Hilton expands presence in Ras Al Khaimah

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Hilton teams up with M Hospitality to launch Hilton Marjan Island Beach Resort & Spa in Ras Al Khaimah, set to open in Q4 2026, enhancing its Middle Eastern portfolio amid increasing visitor projections.

DUBAI, UNITED ARAB EMIRATES – Hilton announced an agreement with M Hospitality to open Hilton Marjan Island Beach Resort & Spa in Ras Al Khaimah, the UAE’s northernmost emirate. Expected to open in Q4 2026, the upscale property will add to Hilton’s fast-growing portfolio of 80 hotels across 11 brands operating in the Middle East.

“Hilton has been operating in Ras Al Khaimah for over 20 years and we are excited to be working with M Hospitality once again,” said Carlos Khneisser, vice president, development, Middle East & Africa, Hilton. “With Ras Al Khaimah expected to welcome over 3.8 million visitors by 20271, we see great opportunity in the emirate and its leisure hubs such as Marjan Island. We currently have two hotels in operation on the island and Hilton Marjan Island Beach Resort & Spa will add significantly to our offering.”

Hilton Marjan Island Beach Resort & Spa is set to offer 315 spacious king rooms and 35 suites. The resort will boast a choice of six restaurants and bars and a range of leisure facilities – including a fitness club, a spa and wellness centre, a 360-degree sky pool overlooking the Arabian Gulf, tennis courts, a kids club and a dedicated kids pool and playground. The property will also offer an executive lounge, four meeting rooms and a ballroom that can host up to 300 people.

Hilton Marjan Island Beach Resort & Spa

Signing of Hilton Marjan Island Beach Resort & Spa. Left to right: Carlos Khneisser, VP, Development, Middle East & Africa, Hilton; Patrick Fitzgibbon, SVP, Development, Europe, Middle East & Africa, Hilton; Mohammed Ruqait, Chairman of M Hospitality, Raki Phillips, CEO, Ras Al Khaimah Tourism Development Authority (RAKTDA).

Mohammed Ruqait, chairman of M Hospitality, said, “We are honored to unveil our latest venture — a world-class hotel on Ras Al Khaimah’s iconic Al Marjan Island. This project reflects our commitment to redefining modern living, offering an upscale hospitality experience. Teaming up with the prestigious Hilton brand signifies the third milestone in our journey, and we are excited to contribute to the cultural and economic landscape of Ras Al Khaimah.” 

Surrounded by RAK’s serene coastline and a myriad of landscapes, from the rugged peaks of the Hajar Mountains to the tranquil beaches along the Persian Gulf, Hilton Marjan Island Beach Resort & Spa will be easily accessible – with Dubai International Airport just an hour’s drive away and Ras Al Khaimah International Airport only 20 minutes away. The hotel will also be adjacent to Hampton by Hilton Marjan Island.

The resort will bolster Hilton’s existing portfolio of 36 hotels in the UAE, including five in Ras Al Khaimah.


Vicky Karantzavelou

Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor’s degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.

She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.





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BCD: Singapore Top Site for Asia/Pac Business Travel

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Singapore was the top regional destination for Asia/Pacific business travelers last year, while Frankfurt topped the list of intercontinental destinations, according to BCD Travel’s Cities & Trends 2023 Asia Pacific Report.

BCD noted Singapore has been “an accessible and convenient destination for business” with 2023 passenger volume at Changi Airport reaching about 86 percent of pre-pandemic levels. The eight most traveled routes by business travelers in the region were flights to or from Singapore, according to the report. Singapore was followed by Hong Kong, Bangkok, Tokyo and Kuala Lumpur as the top destinations for travelers within the region, according to the report, based on BCD flight and rail data.

Shanghai ranked sixth on the list, and China overall ranked second behind Singapore in countries visited by Asia/Pacific business travelers, BCD said. The report noted international business travel to China has lagged domestic recovery within the country.

“Domestic air travel is at 17 percent above 2019 levels, while international air travel is still recovering,” according to the report. “Factors such as a shortage of flights, high ticket prices and administrative hurdles in obtaining visas have contributed to this slower recovery.”

Frankfurt was the top intercontinental location for Asia/Pacific business travelers, with three of the top four most-traveled intercontinental routes in the region to the German business hub—from Bangalore, Shanghai and Tokyo. London, Amsterdam, San Francisco and Munich rounded out the top five intercontinental destinations, though the United States was the most visited country by intercontinental travelers in the region, followed by Germany.

The report also noted that Asia/Pacific business travelers are less likely to fly on business class on intercontinental flights than U.S. travelers but more likely than their European counterparts. For Asia/Pacific business travelers, 49 percent of intercontinental flights were booked in business class. By comparison, 53 percent of U.S. intercontinental flights were booked in business class, and 47 percent of European intercontinental business flights were booked for the front of the cabin.

On regional flights within Asia/Pacific, however, only 17 percent of travelers booked business class, the report indicated.



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Global air passenger traffic continues to rise, outpacing capacity

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But North America sees lagging demand growth in latest Iata figures



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