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80% of travelers prefer hotels with self-service technology

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Summer 2024 sees a surge in travel with a preference for digital, self-service experiences at hotels, including automated check-ins and smart room technology, according to a Mews survey.

NEW YORK, NEW YORK – The mad dash to take a summer vacation is underway, with three out of four travelers agreeing that Americans are prioritizing travel more in 2024. And when they travel, they are opting more for a highly digital, self-service experience when it comes to their hotel stays. A recent survey commissioned by Mews, the industry-leading hospitality cloud, and conducted by OnePoll found that nearly 80% of travelers would be willing to stay at a hotel with a completely automated front desk or self-service kiosk, with more than 40% of them preferring to check in via a hotel’s website, app or digital kiosk.

The poll of 2,000 – split evenly among travelers and hotel workers – also found that hotel workers anticipate guests to use technology more during their travels, with a fourth expecting them to check in more frequently via a hotel website, app or digital kiosk compared to previous years.

Mews_chart

Other key findings from Mews survey:

  • Travelers stated what a perfect hotel should include: in-room smart home devices. (43%), keyless room entry (34%), mobile room entry (27%), and digital ordering (24%)
  • A third (36%) admitted they have turned to AI for recommendations while booking travel.

The study also found that nearly a third (29%) of employed Americans admitted they’ve worked remotely on vacation without telling their bosses:

  • 52% said they would use their vacations as a chance to work remotely.
  • Close to four in ten (39%) explained it was simply because they like what they do for work.
  • Others noted they would work on vacation to hit an important work deadline that overlapped with their vacation time (28%) or to save on their PTO (26%).
  • Four in five working Americans would be willing to work remotely from their hotel.
  • While working from the comfort of one’s hotel room is the top preference (69%), a quarter of respondents said they would prefer to work remotely from the hotel pool or spa, and nearly 25% chose a hotel bar or restaurant.

On the other hand, those traveling for work admit business trips open the door to other opportunities. According to the survey by Mews results:

  • Nearly half (48%) of respondents have extended their work trips into vacations.
  • Hotel workers claimed guests traveling for work or blending work with vacations are the easiest to cater to (83% and 76%, respectively).
  • Hotel workers also anticipate guests will tip more (39%), extend their stay more frequently (38%), and use hotel amenities more (31%), and 79% said guests “always” or “often” ask for local recommendations.

“Trends in hospitality are ever-changing but we’re seeing indicators that people are prioritizing travel again. While we’re seeing some softness in mid-market and select service hotels, the luxury sector seems resilient. Guests visiting luxury properties are spending more on bucket list trips and staying for longer,” said Richard Valtr, Founder of Mews. “We’re also seeing a continuous rise in people extending work trips for some added leisure time and blending work with vacations. The most forward-thinking hotels are tapping into this trend by embracing personalized guest experiences and offering a variety of amenities that appeal to differing guest needs. More and more hotels are adopting technology that creates seamless experiences for their guests, no matter the reason for their trip.”

“Technology enables our teams to gather robust guest information before they arrive at one of our locations, which empowers our customer service teams to create unique ‘excite and delight’ opportunities for guests, resulting in powerful moments and lifelong memories for our guests,” commented Ryan Krukar, VP Sales & Marketing at Gravity Haus. “Identifying and understanding a guest’s needs before they arrive at one of our locations and going above and beyond for guests is key in delivering authentic hospitality and provides additional value and comfort while simultaneously immersing a guest in the unique culture of the destination they are visiting.”

“Anticipating guests’ needs is a crucial component to providing exceptional customer service throughout their stay,” said Andrew Gauthier, General Manager at The Incline Lodge. “By tracking individual attributes and preferences of new and returning guests, we can provide a truly curated experience for every guest that comes through our door. Technology also enables us to provide an easy and efficient contactless and self check-in process, so our staff can spend more of their time interacting with guests.”


Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor’s degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.

She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.






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American Increases Investment in ZeroAvia

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American Airlines has agreed to purchase 100 hydrogen-electric engines from ZeroAvia intended to power regional jet aircraft, the carrier announced Tuesday. 

American also has increased its investment in the “clean aviation” company, in which it first invested in 2022. Details of ZeroAvia’s Series C financing round were not disclosed.

ZeroAvia is developing hydrogen-electric engines for commercial aircraft, with the potential for “close to zero inflight emissions.” The company is flight testing a prototype for a 20-seat plane, and has designed an engine for larger aircraft, such as the Bombardier CRJ700, which American operates on certain regional routes, according to American.



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Tui encourages Riu Hotels agent bookings with VIP trip incentive

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Wyndham opens first Dolce Hotel in Turkey

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Wyndham Hotels & Resorts opens first Dolce hotel in Turkey, part of a growth strategy with DRD Hotels, reinforcing its significant presence with nearly 120 hotels in the country.

ISTANBUL – Wyndham Hotels & Resorts announced the opening of the first Dolce hotel in Turkey, Dolce by Wyndham Çeşme Alaçatı. The hotel, which is joined by the new openings of La Quinta by Wyndham Çeşme and Wyndham Datça Perili Bay, comes as part of an expanded partnership with owner and operator, DRD Hotels, and reinforces Wyndham’s leading presence in the country, which today stands at nearly 120 hotels.

“Introducing Dolce by Wyndham in Türkiye represents a significant milestone in our growth strategy. As the largest international hotel group by the number of open and operating properties in Türkiye, our recent openings in Çeşme and Datça with DRD Hotels demonstrate our dedication to expanding high-quality and upscale hospitality throughout the Turkish Riviera and emerging urban areas. This partnership highlights our commitment to making hotel travel accessible while providing exceptional experiences for our guests.” said Dimitris Manikis, EMEA President, Wyndham Hotels & Resorts.

A Spectacular Escape Showcasing Turkish Charm

Located on the dazzling shores of the Aegean Sea and just 3 kilometers from Çeşme’s popular resort area Alaçatı, Dolce by Wyndham Çeşme Alaçatı features 155 rooms and suites offering beautiful sea and garden views and welcomes its guests with rich amenities including indoor and outdoor pools, a state-of-the-art fitness center and spa area, as well as on-site restaurants offering Mediterranean delicacies.

The remarkable all-inclusive hotel features 500 square meters of event space that can accommodate up to 300 guests, in addition to its private beach and garden which can also be used for weddings and other special events.

With its state-of-the-art meeting spaces, curated cuisine and amenities that enable memorable activities, Dolce by Wyndham is globally renowned as an upscale brand perfect for events and leisure travelers. Dolce by Wyndham’s portfolio includes hotels around the world including Milan, Versailles, Hanoi, Toronto and more.

“Our expanded partnership with Wyndham Hotels & Resorts brings our hotels to even more popular destinations across Türkiye, attracting both domestic and international travelers, by introducing three distinct brands with unique features. Wyndham’s global footprint, best-in-class technology and access to approximately 108 million enrolled Wyndham Rewards members provide us with an exceptional platform to enhance our guests’ experiences and drive our growth. The recent opening in Datça under Wyndham’s namesake brand reinforces our commitment to delivering diverse and top-tier hospitality options.” says Süleyman Hakan Aydın, Owner and Chairman, DRD Hotels.

A Growing Footprint in a Coveted Destination

Wyndham and DRD Hotels first partnered in 2023, with the opening of the popular Ramada by Wyndham Çeşme. With robust tourism growth, a unique blend of cultural heritage, natural beauty and modern attractions, Türkiye is a prime destination for leisure and business travelers.

Turkey is a strategic priority for Wyndham due to its rising popularity and increased tourism demand. By expanding its presence, Wyndham delivers exceptional value to hotel owners through its comprehensive suite of resources and tools, all part of the Wyndham Advantage. These hotels provide outstanding guest experiences, helping drive both occupancy and revenue, and contribute to Wyndham’s leading presence in a key travel market.

In addition to the first Dolce branded property in Türkiye, the two companies opened two more hotels on the same day:

  • La Quinta by Wyndham Çeşme: Discover the charm of Çeşme at the fourth La Quinta by Wyndham in Turkey, and the first in this popular district. This amenity-rich hotel boasts 75 elegantly designed guest rooms, perfect for both relaxation and productivity. Guests can enjoy a refreshing dip in the outdoor pools, savor delectable cuisine at the on-site restaurant and benefit from the hotel’s prime location near Port Alaçatı Marina, making it an ideal spot for exploring local attractions and the beautiful Aegean coastline. Whether visiting for a tranquil getaway or an exciting adventure, La Quinta by Wyndham Çeşme offers everything guests need for a memorable stay.
  • Wyndham Datça Perili Bay: Experience unparalleled comfort at the first Wyndham property in the stunning Datça peninsula. Renowned for its lush natural beauty and crystal-clear turquoise waters, this destination is a true gem. The Wyndham Datça Perili Bay features 152 spacious rooms with breathtaking views of its private and Blue Flag certified bay. Located just 17 kilometers from the city center, guests can enjoy serene surroundings while still being close to local attractions. The hotel offers a wealth of amenities, including outdoor pools, a state-of-the-art fitness center, a rejuvenating spa and a relaxing sauna. Dining is an exquisite experience with two on-site restaurants serving a variety of  delicious dishes. Whether seeking adventure or relaxation, Wyndham Datça Perili Bay provides a perfect retreat in paradise.

With the openings of Dolce by Wyndham Çeşme Alaçatı, La Quinta by Wyndham Çeşme and Wyndham Datça Perili Bay, Wyndham Hotels & Resorts now boasts nearly 120 open and operating hotels in Türkiye, as well as a development pipeline that includes more than 25 additional hotels in the country.

Wyndham hotels in Turkey also participate in Wyndham Rewards, the number one hotel rewards program as named by readers of USA Today and U.S. News & World Report. With more than 60,000 hotels, vacation club resorts and vacation rentals globally, no other hotel rewards program is more generous or offers members more places to stay.


Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor’s degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.

She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.






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