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How Mark Zuckerberg’s Meta Failed Children on Safety, States Say

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In April 2019, David Ginsberg, a Meta executive, emailed his boss, Mark Zuckerberg, with a proposal to research and reduce loneliness and compulsive use on Instagram and Facebook.

In the email, Mr. Ginsberg noted that the company faced scrutiny for its products’ impacts “especially around areas of problematic use/addiction and teens.” He asked Mr. Zuckerberg for 24 engineers, researchers and other staff, saying Instagram had a “deficit” on such issues.

A week later, Susan Li, now the company’s chief financial officer, informed Mr. Ginsberg that the project was “not funded” because of staffing constraints. Adam Mosseri, Instagram’s head, ultimately declined to finance the project, too.

The email exchanges are just one slice of evidence cited among more than a dozen lawsuits filed since last year by the attorneys general of 45 states and the District of Columbia. The states accuse Meta of unfairly ensnaring teenagers and children on Instagram and Facebook while deceiving the public about the hazards. Using a coordinated legal approach reminiscent of the government’s pursuit of Big Tobacco in the 1990s, the attorneys general seek to compel Meta to bolster protections for minors.

A New York Times analysis of the states’ court filings — including roughly 1,400 pages of company documents and correspondence filed as evidence by the State of Tennessee — shows how Mr. Zuckerberg and other Meta leaders repeatedly promoted the safety of the company’s platforms, playing down risks to young people, even as they rejected employee pleas to bolster youth guardrails and hire additional staff.

In interviews, the attorneys general of several states suing Meta said Mr. Zuckerberg had led his company to drive user engagement at the expense of child welfare.

“A lot of these decisions ultimately landed on Mr. Zuckerberg’s desk,” said Raúl Torrez, the attorney general of New Mexico. “He needs to be asked explicitly, and held to account explicitly, for the decisions that he’s made.”

The state lawsuits against Meta reflect mounting concerns that teenagers and children on social media can be sexually solicited, harassed, bullied, body-shamed and algorithmically induced into compulsive online use. Last Monday, Dr. Vivek H. Murthy, the United States surgeon general, called for warning labels to be placed on social networks, saying the platforms present a public health risk to young people.

His warning could boost momentum in Congress to pass the Kids Online Safety Act, a bill that would require social media companies to turn off features for minors, like bombarding them with phone notifications, that could lead to “addiction-like” behaviors. (Critics say the bill could hinder minors’ access to important information. The News/Media Alliance, a trade group that includes The Times, helped win an exemption in the bill for news sites and apps that produce news videos.)

In May, New Mexico arrested three men who were accused of targeting children for sex after, Mr. Torrez said, they solicited state investigators who had posed as children on Instagram and Facebook. Mr. Torrez, a former child sex crimes prosecutor, said Meta’s algorithms enabled adult predators to identify children they would not have found on their own.

Meta disputed the states’ claims and has filed motions to dismiss their lawsuits.

In a statement, Liza Crenshaw, a spokeswoman for Meta, said the company was committed to youth well-being and had many teams and specialists devoted to youth experiences. She added that Meta had developed more than 50 youth safety tools and features, including limiting age-inappropriate content and restricting teenagers under 16 from receiving direct messages from people they didn’t follow.

“We want to reassure every parent that we have their interests at heart in the work we’re doing to help provide teens with safe experiences online,” Ms. Crenshaw said. The states’ legal complaints, she added, “mischaracterize our work using selective quotes and cherry-picked documents.”

But parents who say their children died as a result of online harms challenged Meta’s safety assurances.

“They preach that they have safety protections, but not the right ones,” said Mary Rodee, an elementary school teacher in Canton, N.Y., whose 15-year-old son, Riley Basford, was sexually extorted on Facebook in 2021 by a stranger posing as a teenage girl. Riley died by suicide several hours later.

Ms. Rodee, who sued the company in March, said Meta had never responded to the reports she submitted through automated channels on the site about her son’s death.

“It’s pretty unfathomable,” she said.

Meta has long wrestled with how to attract and retain teenagers, who are a core part of the company’s growth strategy, internal company documents show.

Teenagers became a major focus for Mr. Zuckerberg as early as 2016, according to the Tennessee complaint, when the company was still known as Facebook and owned apps including Instagram and WhatsApp. That spring, an annual survey of young people by the investment bank Piper Jaffray reported that Snapchat, a disappearing-message app, had surpassed Instagram in popularity.

Later that year, Instagram introduced a similar disappearing photo- and video-sharing feature, Instagram Stories. Mr. Zuckerberg directed executives to focus on getting teenagers to spend more time on the company’s platforms, according to the Tennessee complaint.

The “overall company goal is total teen time spent,” wrote one employee, whose name is redacted, in an email to executives in November 2016, according to internal correspondence among the exhibits in the Tennessee case. Participating teams should increase the number of employees dedicated to projects for teenagers by at least 50 percent, the email added, noting that Meta already had more than a dozen researchers analyzing the youth market.

In April 2017, Kevin Systrom, Instagram’s chief executive, emailed Mr. Zuckerberg asking for more staff to work on mitigating harms to users, according to the New Mexico complaint.

Mr. Zuckerberg replied that he would include Instagram in a plan to hire more staff, but he said Facebook faced “more extreme issues.” At the time, legislators were criticizing the company for having failed to hinder disinformation during the 2016 U.S. presidential campaign.

Mr. Systrom asked colleagues for examples to show the urgent need for more safeguards. He soon emailed Mr. Zuckerberg again, saying Instagram users were posting videos involving “imminent danger,” including a boy who shot himself on Instagram Live, the complaint said.

Two months later, the company announced that the Instagram Stories feature had hit 250 million daily users, dwarfing Snapchat. Mr. Systrom, who left the company in 2018, didn’t respond to a request for comment.

Meta said an Instagram team developed and introduced safety measures and experiences for young users. The company didn’t respond to a question about whether Mr. Zuckerberg had provided the additional staff.

In January 2018, Mr. Zuckerberg received a report estimating that four million children under the age of 13 were on Instagram, according to a lawsuit filed in federal court by 33 states.

Facebook’s and Instagram’s terms of use prohibit users under 13. But the company’s sign-up process for new accounts enabled children to easily lie about their age, according to the complaint. Meta’s practices violated a federal children’s online privacy law requiring certain online services to obtain parental consent before collecting personal data, like contact information, from children under 13, the states allege.

In March 2018, The Times reported that Cambridge Analytica, a voter profiling firm, had covertly harvested the personal data of millions of Facebook users. That set off more scrutiny of the company’s privacy practices, including those involving minors.

Mr. Zuckerberg testified the next month at a Senate hearing, “We don’t allow people under the age of 13 to use Facebook.”

Attorneys general from dozens of states disagree.

In late 2021, Frances Haugen, a former Facebook employee, disclosed thousands of pages of internal documents that she said showed the company valued “profit above safety.” Lawmakers held a hearing, grilling her on why so many children had accounts.

Meanwhile, company executives knew that Instagram use by children under 13 was “the status quo,” according to the joint federal complaint filed by the states. In an internal chat in November 2021, Mr. Mosseri acknowledged those underage users and said the company’s plan to “cater the experience to their age” was on hold, the complaint said.

In its statement, Meta said Instagram had measures in place to remove underage accounts when the company identified them. Meta has said it has regularly removed hundreds of thousands of accounts that could not prove they met the company’s age requirements.

A company debate over beauty filters on Instagram encapsulated the internal tensions over teenage mental health — and ultimately the desire to engage more young people prevailed.

It began in 2017 after Instagram introduced camera effects that enabled users to alter their facial features to make them look funny or “cute/pretty,” according to internal emails and documents filed as evidence in the Tennessee case. The move was made to boost engagement among young people. Snapchat already had popular face filters, the emails said.

But a backlash ensued in the fall of 2019 after Instagram introduced an appearance-altering filter, Fix Me, which mimicked the nip/tuck lines that cosmetic surgeons draw on patients’ faces. Some mental health experts warned that the surgery-like camera effects could normalize unrealistic beauty standards for young women, exacerbating body-image disorders.

As a result, Instagram in October 2019 temporarily disallowed camera effects that made dramatic, surgical-looking facial alterations — while still permitting obviously fantastical filters, like goofy animal faces. The next month, concerned executives proposed a permanent ban, according to Tennessee court filings.

Other executives argued that a ban would hurt the company’s ability to compete. One senior executive sent an email saying Mr. Zuckerberg was concerned whether data showed real harm.

In early 2020, ahead of an April meeting with Mr. Zuckerberg to discuss the issue, employees prepared a briefing document on the ban, according to the Tennessee court filings. One internal email noted that employees had spoken with 18 mental health experts, each of whom raised concerns that cosmetic surgery filters could “cause lasting harm, especially to young people.”

But the meeting with Mr. Zuckerberg was canceled. Instead, the chief executive told company leaders that he was in favor of lifting the ban on beauty filters, according to an email he sent that was included in the court filings.

Several weeks later, Margaret Gould Stewart, then Facebook’s vice president for product design and responsible innovation, reached out to Mr. Zuckerberg, according to an email included among the exhibits. In the email, she noted that as a mother of teenage daughters, she knew social media put “intense” pressure on girls “with respect to body image.”

Ms. Stewart, who subsequently left Meta, did not respond to an email seeking comment.

In the end, Meta said it barred filters “that directly promote cosmetic surgery, changes in skin color or extreme weight loss” and clearly indicated when one was being used.

In 2021, Meta began planning for a new social app. It was to be aimed specifically at children and called Instagram Kids. In response, 44 attorneys general wrote a letter that May urging Mr. Zuckerberg to “abandon these plans.”

“Facebook has historically failed to protect the welfare of children on its platforms,” the letter said.

Meta subsequently paused plans for an Instagram Kids app.

By August, company efforts to protect users’ well-being work had become “increasingly urgent” for Meta, according to another email to Mr. Zuckerberg filed as an exhibit in the Tennessee case. Nick Clegg, now Meta’s head of global affairs, warned his boss of mounting concerns from regulators about the company’s impact on teenage mental health, including “potential legal action from state A.G.s.”

Describing Meta’s youth well-being efforts as “understaffed and fragmented,” Mr. Clegg requested funding for 45 employees, including 20 engineers.

In September 2021, The Wall Street Journal published an article saying Instagram knew it was “toxic for teen girls,” escalating public concerns.

An article in The Times that same month mentioned a video that Mr. Zuckerberg had posted of himself riding across a lake on an “electric surfboard.” Internally, Mr. Zuckerberg objected to that description, saying he was actually riding a hydrofoil he pumped with his legs and wanted to post a correction on Facebook, according to employee messages filed in court.

Mr. Clegg found the idea of a hydrofoil post “pretty tone deaf given the gravity” of recent accusations that Meta’ s products caused teenage mental health harms, he said in a text message with communications executives included in court filings.

Mr. Zuckerberg went ahead with the correction.

In November 2021, Mr. Clegg, who had not heard back from Mr. Zuckerberg about his request for more staff, sent a follow-up email with a scaled-down proposal, according to Tennessee court filings. He asked for 32 employees, none of them engineers.

Ms. Li, the finance executive, responded a few days later, saying she would defer to Mr. Zuckerberg and suggested that the funding was unlikely, according to an internal email filed in the Tennessee case. Meta didn’t respond to a question about whether the request had been granted.

A few months later, Meta said that although its revenue for 2021 had increased 37 percent to nearly $118 billion from a year earlier, fourth-quarter profit plummeted because of a $10 billion investment in developing virtual reality products for immersive realms, known as the metaverse.

Last fall, the Match Group, which owns dating apps like Tinder and OKCupid, found that ads the company had placed on Meta’s platforms were running adjacent to “highly disturbing” violent and sexualized content, some of it involving children, according to the New Mexico complaint. Meta removed some of the posts flagged by Match, telling the dating giant that “violating content may not get caught a small percentage of the time,” the complaint said.

Dissatisfied with Meta’s response, Bernard Kim, the chief executive of the Match Group, reached out to Mr. Zuckerberg by email with a warning, saying his company could not “turn a blind eye,” the complaint said.

Mr. Zuckerberg didn’t respond to Mr. Kim, according to the complaint.

Meta said the company had spent years building technology to combat child exploitation.

Last month, a judge denied Meta’s motion to dismiss the New Mexico lawsuit. But the court granted a request regarding Mr. Zuckerberg, who had been named as defendant, to drop him from the case.





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Are rainy days ahead for cloud computing?

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By Sean McManusTechnology reporter

David Heinemeier Hansson David Heinemeier Hansson co-owner of software firm 37signalswearing a hoodie and coatDavid Heinemeier Hansson

David Heinemeier Hansson saved his firm serious money by leaving the cloud

This year, software firm 37signals will see a profit boost of more than $1m (£790,000) from leaving the cloud.

“To be able to get that with such relatively modest changes to our business is astounding,” says co-owner and chief technology officer, David Heinemeier Hansson.

The US company has millions of users for its online project management and productivity software, including Basecamp and Hey.

Like many companies it outsourced data storage and computing to a third party firm, a so-called cloud services provider.

They own huge data centres, where they host data from other firms, which can be accessed over the internet.

In 2022, such services cost 37signals $3.2m.

“Seeing the bill on a weekly basis really radicalised me,” Mr Heinemeier Hansson says.

“I went: ‘Wait! What are we spending for a week of rentals?’ I could buy some really powerful computers just on one week’s worth of [cloud] spending.”

So, he did. Buying hardware and hosting it in a shared data centre costs $840,000 per year.

Although costs pushed Mr Heinemeier Hansson to act, other factors were also a concern.

The internet is engineered to be highly resilient.

“I saw the distributed design erode as more and more companies gravitated essentially to three owners of computers,” he says, referring to the three leading cloud providers.

If a major data centre goes down, large parts of the web can go offline.

The cloud was pitched, he says, as cheaper, easier, and faster. “The cloud was not able to make things easier to a point where we could measure any productivity gains,” he says, noting his operations team has always been about the same size.

Was using the cloud faster?

“Yes, but it didn’t matter,” says Mr Heinemeier Hansson.

“If you want to connect a hundred servers to the internet, you can do it in less than five minutes [in the cloud]. That’s incredible.

“But we do not need, nor do I believe the vast majority of companies need, a five-minute turnaround on a massive number of additional servers.”

He can have new servers delivered and racked in his data centre in a week, which is fast enough.

37signals does use the cloud for experimenting with new products. “We needed to have some big machines, but we only needed them for 20 minutes,” Mr Heinemeier Hansson says.

“The cloud is ideal for that. It would be wasteful to buy that computer and let it stay idle for 99.99% of the time.”

He still recommends the cloud to fledgling businesses. “When you have a speculative start-up and there’s great uncertainty as to whether you’re going to be around in 18 months, you should absolutely not spend your money buying computers,” he says. “You should rent them.”

Getty Images ttendees walk through an expo hall at AWS re:Invent 2023, a conference hosted by Amazon Web ServicesGetty Images

Cloud computing has created huge businesses like AWS and Microsoft’s Azure

37signals is not alone in bringing workloads back from the cloud, which is known as cloud repatriation.

Digital workspace company Citrix found that 94% of large US organisations it surveyed had worked on repatriating data or workloads from the cloud in the last three years.

The reasons cited included security concerns, unexpected costs, performance issues, compatibility problems and service downtime.

Plitch provides software that enables people to modify single-player games, including adjusting the difficulty.

It built its own private data centres and repatriated cloud workloads to them, saving an estimated 30% to 40% in costs after two years.

“A key factor in our decision was that we have highly proprietary R&D data and code that must remain strictly secure,” says Markus Schaal, managing director at the German firm.

“If our investments in features, patches, and games were leaked, it would be an advantage to our competitors. While the public cloud offers security features, we ultimately determined we needed outright control over our sensitive intellectual property.

“As our AI-assisted modelling tools advanced, we also required significantly more processing power that the cloud could not meet within budget.”

He adds: “We encountered occasional performance issues during heavy usage periods and limited customisation options through the cloud interface. Transitioning to a privately-owned infrastructure gave us full control over hardware purchasing, software installation, and networking optimized for our workloads.”

Pulsant Mark Turner, chief commercial officer at Pulsant in a formal pose wearing a smart jacketPulsant

Mark Turner’s firm gives companies an alternative to the cloud

Mark Turner, chief commercial officer at Pulsant, helps companies to migrate from the cloud to Pulsant’s colocation data centres across the UK.

In a colocation arrangement the client owns the IT hardware, but houses it with another firm, where it can be kept securely, at the right temperature and with power back-up.

“The cloud is going to continue to be the biggest part of IT infrastructure, but there is a good place for local, physical, secure infrastructure,” he says. “There is a repatriation going on of the things that should never have been in the cloud or that won’t work in the cloud.”

Some his biggest clients for repatriation are online software providers, where each additional customer puts more load on the server, increasing cloud costs.

One such client is LinkPool, which enables smart contracting using blockchain. It was developed in public cloud, initially using free credits. Business exploded, and the cloud bill reached $1m per month. Using colocation, costs shrunk by up to 85%.

“[The founder has] now got four racks in a data centre in the city where he lives and works, connected to the world. He goes up against his competitors and he can move his price point around because his cost is not going to move in line [with customer demand],” says Mr Turner.

“The change leaders in the IT industry are now the people who are not saying cloud first, but are saying cloud when it fits,” he adds. “Five years ago, the change disruptors were cloud first, cloud first, cloud first.”

More Technology of Business

Of course, not everyone is repatriating. Cloud computing will remain an enormous business, with AWS, Microsoft’s Azure and Google Cloud Platform being the biggest players.

For firms like Expedia, they are essential.

It has used the cloud to consolidate 70 petabytes of travel data from its 21 brands.

Applications run in the cloud, too, except for legacy software that doesn’t work there yet.

“We are experts in travel,” says Rajesh Naidu, chief architect and senior vice president, Expedia. “[Cloud providers] are experts in running infrastructure. That’s one less thing for me to worry about while we focus on running our business.”

“One of the main things the cloud gives us is a global presence, the ability to deploy our solutions closer to the region that they need to be in,” he says.

“The other thing is the resiliency and the availability of the infrastructure. Cloud providers have designed and architected their infrastructure really well. We can ride on the coattails of their innovation.”

Expedia has a cloud centre of excellence, which saved about 10% on cloud costs last year.

“You’ve got to set policies because otherwise it’s easy for companies to run huge cloud costs,” Mr Naidu says. “You can turn things down when you don’t need them. If you consume [cloud resources] wisely, your bill won’t be a surprise at the end of the day.”



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AT&T, Verizon and T-Mobile Users Hit by Service Outage in Europe

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Many travelers from the United States lost a crucial tool to check maps, make reservations, use ride-hailing apps and more because of a cellular data outage that began affecting users of AT&T, T-Mobile and Verizon on Wednesday.

The affected travelers, mostly in Europe, posted on social media, seeking answers about what caused the outage and how long it would last. Some reported being unable to make phone calls, send texts or use online services without Wi-Fi for as long as 24 hours. It is unclear what caused the outage, which appeared to extend from Britain to Turkey.

An AT&T spokeswoman said that the carrier’s network was operating normally, but that some customers traveling internationally might be experiencing service disruptions because of an issue outside the AT&T network. The company said it was working with one of its roaming connectivity providers to resolve the issue.

Verizon told some of its customers on social media that it was also aware of the issue and that its teams were working with local providers to resolve it.

A T-Mobile representative said the carrier was one of “several providers impacted by a third-party vendor’s issue that is intermittently affecting some international roaming service” and was also working to resolve it.

George Lagos, a 70-year-old real estate developer from Dunedin, Fla., who is visiting the Greek island of Crete with his family, noticed yesterday that his T-Mobile cellular data was not working. For about 24 hours, he said, he was not able to reach the people he had made plans with, though luckily, they had already gone over the details together.

“You know it’s an inconvenience, but it wasn’t a disaster,” said Mr. Lagos, whose service appeared to be restored by Thursday evening. “I didn’t miss a flight. I didn’t have a taxicab looking for me or anything.”

But there was a more serious concern: His wife’s mother has been sick and Mr. Lagos’s wife could not reach the person who was helping take care of her.

“That probably was the worst thing,” Mr. Lagos said.

Major U.S. carriers all offer some version of an all-inclusive international data plan that allows travelers to use their phones much as they would in the United States.

Though the current disruption appears to be easing, travelers affected by such outages have other options to connect. Swapping out a physical SIM card — for phones that still have one — can allow you to connect to a local network. (These typically come in pay-as-you-go or prepaid packages.) For newer phones, apps like Airalo provide relatively inexpensive electronic SIM card packages in many international destinations. And of course, you can always seek out a secure Wi-Fi network.


Follow New York Times Travel on Instagram and sign up for our weekly Travel Dispatch newsletter to get expert tips on traveling smarter and inspiration for your next vacation. Dreaming up a future getaway or just armchair traveling? Check out our 52 Places to Go in 2024.





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India seeks report on hiring practices of Apple supplier

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The Indian government has sought a detailed report from Tamil Nadu state following media reports that Apple supplier Foxconn was allegedly rejecting married women for iPhone assembly jobs.

A Reuters investigation alleged that Foxconn had excluded married women from jobs at its main India iPhone plant near Chennai, citing their greater family responsibilities compared to unmarried women.

The federal labour ministry says the law “clearly stipulates that no discrimination (is) to be made while recruiting men and women workers”.

Neither Apple nor the Tamil Nadu state government responded to requests for comment from Reuters.

The BBC has also reached out to Foxconn and the Tamil Nadu labour department for a response.

Foxconn, the largest supplier of Apple iPhones, set up its first factory in Tamil Nadu in 2017 but has since been aggressively expanding its operations in India.

In 2023, it began assembling the iPhone 15 in the state and earlier this year, Foxconn tied up with Google to make Pixel smartphones in Tamil Nadu.

Rights activists say the reports about the firm’s hiring practices in India are concerning, given that thousands look to its factories for employment opportunities.

Reuters said it spoke to numerous employees and Foxconn hiring agencies for the story.

The report said that hiring agents and Foxconn HR sources “cited family duties, pregnancy and higher absenteeism as reasons why Foxconn did not hire married women at the plant”.

This isn’t the first time the firm has come under the scanner for its labour practices.

In 2018, a US-based rights group had accused the firm of overworking and underpaying temporary workers at its factory in China that manufactured products for Amazon.

In 2022, its iPhone factory in China saw protests by workers who claimed that they had not been paid certain dues.



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