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Global services slowly recovering after bug causes chaos

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Global services slowly recovering after bug causes chaos


EPA Queues at Mexico City International AirportEPA

The outage has caused major delays at airports around the world

Businesses and services around the world are slowly recovering after a massive IT outage affected computer systems for hours on Thursday and Friday.

Businesses, banks, hospitals and airlines were among the worst-hit after cyber-security firm CrowdStrike issued a faulty software update which affected Microsoft Windows.

CrowdStrike’s CEO apologised for the disruption and said a fix had been issued, but admitted it could be “some time” before all systems were back up and running.

While some airline services are beginning to return to normal after thousands of flights were cancelled, operators expect some delays and cancellations to persist through the weekend.

Many businesses are now dealing with backlogs and missed orders that could take days to resolve.

Health services in Britain, Israel and Germany also suffered problems, with some operations cancelled.

The global chaos has sparked concern over the vulnerability of the world’s interconnected technologies, and the extent to which a single software glitch could have such widespread impact.

The issue began at 19:00 GMT on Thursday, affecting Windows users running cybersecurity software CrowdStrike Falcon, according to Microsoft, though the full extent of the problem only became clear by Friday morning.

But by Friday evening, the problems were easing in many parts of the globe, with many airports saying that while there were still issues with check-in and payment systems, most flights were now running. Hong Kong International Airport has resumed normal operations, according to Chinese state media.

Meanwhile, JP Morgan Chase, the biggest bank in the US, said it is working to restore service to ATM machines.

The website Downdetector, which detects sites which may be having tech issues, showed fewer sites in the UK which were experiencing problems by the end of the day.

CrowdStrike CEO George Kurtz said on X that a defect was found “in a single content update for Windows hosts”.

“We’re deeply sorry for the impact that we’ve caused to customers, to travellers, to anyone affected by this, including our company,” he told the NBC network.

“Many of the customers are rebooting the system and it’s coming up and it’ll be operational.

“It could be some time for some systems that just automatically won’t recover, but it is our mission… to make sure every customer is fully recovered.”

Watch: Blue screens, queues and airport delays worldwide

Microsoft has also said that several reboots may be required, with some users reporting that as many as 15 could be needed before the problem is fixed.

Also, tech experts say CrowdStrike’s fix will have to be applied separately to each and every device affected.

Questions are likely now to be raised about CrowdStrike’s influence as one of the largest operators in the cyber-security market and the wisdom of having such a crucial part of the industry controlled by just a small number of companies.

CrowdStrike’s shares fell by around 12% on Friday, at the expense of rivals SentinelOne and Palo Alto Networks.

The problems were first noticed in Australia, and possibly felt most severely in the air travel industry.

Airports saw delays, with long queues as flights were cancelled or delayed, aircraft grounded and passengers stranded.

Some saw extra staff drafted in to check in passengers manually.

By 18:00 GMT, aviation data from Cirium suggested that more than 4,000 flights – or 3.9% of the total – had been cancelled so far on Friday, though the figure may also include flights cancelled for other reasons.

Payment systems, banking and healthcare providers around the world were affected.

It is thought the outage may also have a longer term effect as companies struggle to pay wages to staff, particularly where payments are made on a weekly basis.

Some railway companies warned of delays, and broadcasters Sky News and ABC Australia both experienced outages.



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Cristiano Ronaldo first to hit 1bn social media followers

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Cristiano Ronaldo first to hit 1bn social media followers


Cristiano Ronaldo has hit 1bn total followers across his various social media accounts – making him the first person to reach that mind-boggling figure.

The number is calculated by combining his total number of followers across Instagram, Facebook, Twitter, YouTube, and Chinese social media sites Weibo and Kuaishou.

It does not equate to one billion individual followers, as many people will follow him across multiple platforms, and some will be fake accounts, known as bots.

Nonetheless social media expert Paolo Pescatore, from PP Foresight, described it as a “staggering number” that media and brands would pay close attention to.

“What an achievement, and it further underlines the fundamental shift taking place in media.”

It showed “the power to reach new, younger audiences thanks to technology”, he told the BBC.

On the pitch, Ronaldo was famed for his rivalry with Argentinian star Lionel Messi.

But off it, there is no competition for who is winning the social media contest – Messi has a mere 623 million followers.

Some of the other celebrities with the biggest presence on social media are:

  • 690m: Selena Gomez, actor/singer
  • 607m: Justin Bieber, singer
  • 574m: Taylor Swift, singer

Other notable names the BBC looked into include The Rock (557m), Kylie Jenner (551m ) and Ariana Grande (508m).

MrBeast, the top YouTuber in the world, has 543m total followers, while WWE, often considered to have an enormous social media presence, can only point to reaching a quarter of the audience of Cristiano Ronaldo with 268m combined followers.

The footballer will have reached this milestone thanks to his decision to join YouTube last month, where his channel rocketed to 50 million subscribers within a single week.

So far, the channel consists mainly of conversations between Ronaldo and his wife Georgina Rodríguez, as well as his former Manchester United colleague Rio Ferdinand.

He announced the news in a post shared across his various social media platforms.

Cristiano Ronaldo has made a career out of breaking records.

His successes include being top scorer in Uefa Champions League history, having the most goals in the European Championship, and making more international appearances than anyone else.

Last week he became the first footballer to score 900 top-level career goals.

As with his playing career, he still has scope to improve his numbers on social media too, as unlike some of his rivals, he is not on TikTok or Threads.

All of which is likely to add to another figure he dominates: earnings.

According to Forbes, his total earnings now stand at $260 million – the highest of any athlete.



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Musk and Zuckerberg have ‘polluted culture’

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Musk and Zuckerberg have ‘polluted culture’


Meta boss Mark Zuckerberg and X owner Elon Musk are “the worst polluters in human history”, Stephen Fry has said.

The actor and comedian made the claim during a lecture at Kings College, London.

“You and your children cannot breathe the air or swim in the waters of our culture without breathing in the toxic particulates and stinking effluvia that belch and pour unchecked from their companies into the currents of our world,” he said of the pair.

The BBC has approached the two men’s companies for comment.

Mr Fry has a track record of being an early adopter of technology – and was once a regular poster on X, when it was known as Twitter.

He stopped posting in 2022, a few months after the platform was purchased by Mr Musk, but has retained his account. He is no longer active on any social networks.

“I’m the chump who thought social media could change the world,” he told his audience at the Digital Futures Institute.

He said he was at first enthusiastic about the potential of social media to unite people around the world and bring about positive change in society, citing the Arab Spring protests which were coordinated online as an example – but added that he had been proved wrong.

He described what he considered to be a fatal flaw in attempts by early Facebook algorithms to “maximise engagement”, saying nobody had predicted that engagement would be “most maximised by… the worst passions” such as anger, shock and horror.

“We are decidedly hopeless at knowing where technology will take us or what it will do to us,” he said.

He returned to the theme several times throughout his one hour speech, in which he also considered the future of artificial intelligence.

Mr Fry argued that AI was “poised to disrupt every space we have”.

He said he hoped corporate greed would not corrupt the development of AI tech at the expense of safety.

“The best I can do is this – Einstein and Russell said in their manifesto on nuclear weapons – we appeal as human beings to human beings, remember your humanity and forget the rest,” he said.

Mr Fry’s broadside was not the only attack on Mr Musk.

Earlier on Thursday, senior Meta executive Sir Nick Clegg, talking at Chatham House, in London, had been similarly scathing of Mr Musk’s platform X.

The former deputy prime minister called it “a tiny, elite, news-obsessed, politics-obsessed app” and added that in his view the social network had become “a one-man hyper-partisan hobby horse.”

In March 2024 X claimed to have 550 million monthly visitors. Facebook has just over 3bn.

Additional reporting by Liv McMahon



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Vodafone clashes with UK’s competition watchdog over Three merger

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Vodafone clashes with UK’s competition watchdog over Three merger


Vodafone and Three have rejected claims by the UK’s competition watchdog that their proposed merger would lead to higher prices for millions of mobile users.

The Competition and Markets Authority (CMA) has “provisionally concluded” the deal would weaken competition between mobile networks.

It has particular concerns that customers who are least able to afford mobile services would be most affected.

The findings are the latest from the CMA’s ongoing probe into the merger, which it launched in January.

The regulator will now consult on its findings and potential solutions to its worries over competition.

These solutions could include legally binding investment commitments, and measures to protect both retail and wholesale customers.

Vodafone’s CEO for European Markets, Ahmed Essam, told the Today programme, on BBC Radio 4, that he still believed the merger would make a better network for customers, and add to the competition in the market.

“We’ve made a significant commitment to an £11bn investment,” he said.

“We’re willing to make sure that this is legally binding, and we undertake a commitment to deploy this.”

He also said the firm had already traded part of its radio spectrum with a competitor.

But the CMA said it is “not convinced” that it would be good for consumers.

“The main knockback to the merging parties is that the CMA considers claims of superior network quality post integration to be “overstated”,” said Kester Mann from analysis firm CCS Insight.

But he said the regulator was not shutting the door on the deal.

“Vodafone and Three should be encouraged by the tone of the CMA’s report, which appears more open to the merger than I was expecting.”

But Rocio Concha, director of policy and advocacy at consumer group Which?, took a different view.

“The regulator’s finding has set a high bar for the merger to proceed,” she said.

“It is clear from those findings that the planned merger between Vodafone and Three could have a negative impact on millions of consumers.”

But she warned it would be “challenging” for the regulator to find remedies for its concerns.

Vodafone and Three revealed plans to merge their UK-based operations in June last year, creating the biggest mobile network in the UK with around 27 million customers.

But the CMA provisionally concluded on Wednesday that such a deal would lead to a “substantial lessening in competition”.

In addition to worries over price and service levels, the regulator is also concerned that the deal may make it more difficult for smaller players such as Lyca Mobile, Sky Mobile and Lebara – who rent space from the bigger operators – to get a good deal.

Vodafone and Three have said the tie-up would lead to an additional investment of £11bn in the UK.

The CMA found that a merger of the two could improve the quality of mobile networks and accelerate next generation 5G networks and services, as claimed by the companies.

But it considered these claims were “overstated”, and that the merged firm would not necessarily have the incentive to carry out planned investment after the merger.

In a statement, Vodafone and Three said they disagreed with the CMA’s findings.

“By all measures, the merger is pro-growth, pro-customer and pro-competition. It can, and should, be approved by the CMA,” they said.

The CMA will issue a final report into the deal in December.

The firms added they would be working with the regulator to secure approval for the tie-up.



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