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‘People are just not worried about being scammed’

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Jane Wakefield,Technology reporter

Clark Hoefnagels Clark HoefnagelsClark Hoefnagels

Clark Hoefnagels created an AI-powered tool that spots scam emails

When Clark Hoefnagels’ grandmother was scammed out of $27,000 (£21,000) last year, he felt compelled to do something about it.

“It felt like my family was vulnerable, and I needed to do something to protect them,” he says.

“There was a sense of responsibility to deal with all the things tech related for my family.”

As part of his efforts, Mr Hoefnagels, who lives in Ontario, Canada, ran the scam or “phishing” emails his gran had received through popular AI chatbot ChatGPT.

He was curious to see if it would recognise them as fraudulent, and it immediately did so.

From this the germ an idea was born, which has since grown into a business called Catch. It is an AI system that has been trained to spot scam emails.

Currently compatible with Google’s Gmail, Catch scans incoming emails, and highlights any deemed to be fraudulent, or potentially so.

AI tools such as ChatGPT, Google Gemini, Claude and Microsoft Copilot are also known as generative AI. This is because they can generate new content.

Initially this was a text reply in response to a question, request, or you starting a conversation with them. But generative AI apps can now increasingly create photos and paintings, voice content, compose music or make documents.

People from all works of life and industries are increasingly using such AI to enhance their work. Unfortunately so are scammers.

In fact, there is a product sold on the dark web called FraudGPT, which allows criminals to make content to facilitate a range of frauds, including creating bank-related phishing emails, or to custom-make scam web pages designed to steal personal information.

More worrying is the use of voice cloning, which can be used to convince a relative that a loved one is in need of financial help, or even in some cases to convince them the individual has been kidnapped and needs a ransom paid.

There are some pretty alarming stats out there about the scale of the growing problem of AI fraud.

Reports of AI tools being used to try to fool banks’ systems increased by 84% in 2022, accounting to the most recent figures from anti-fraud organisation Cifas.

It is a similar situation in the US, where a report this month said that AI “has led to a significant increasing the sophistication of cyber crime”.

Getty Images A mock-up of a computer hackerGetty Images

Studies show that fraudsters are increasingly making use of AI

Given this increased global threat, you’d imagine that Mr Hoefnagels’ Catch product would be popular with members of the public. Sadly that hasn’t been the case.

“People don’t want it,” he says. “We learned that people are not worried about scams, even after they’ve been scammed.

“We talked to a guy who lost $15,000, and told him we would have caught the email, and he was not interested. People are not interested in any level of protection.”

Mr Hoefnagels adds that this particular man simply didn’t think it would happen to him again.

The group that is concerned about being scammed, he says, are older people. Yet rather than buying protection, he says that their fears are more often assuaged by a very low-tech tactic – their children telling them simply to not answer or reply to anything.

Mr Hoefnagels says he fully understands this approach. “After what happened to my grandmother, we basically said ‘don’t answer the phone if it’s not in your contacts, and don’t go on email anymore’.”

As a result of the apathy Catch has faced, Mr Hoefnagel says he is now winding down the business, while also looking for a potential buyer.

While individuals can be blasé about scams, and scammers increasingly using AI specifically, banks cannot afford to be.

Two thirds of finance firms now see AI-powered scams as “a growing threat”, according to a global survey from January.

Meanwhile, a separate UK study from last December said that “it was only a matter of time before fraudsters adopt AI for fraud and scams at scale”.

Thankfully, banks are now increasingly using AI to fight back.

AI-powered software made by Norwegian start-up Strise has been helping European banks spot fraudulent transactions and money laundering since 2022. It automatically, and rapidly, trawls through millions of transactions per day.

“There are lots of pieces of the puzzle you need to stick together, and AI software allows checks to be automated,” says Strise co-founder Marit Rødevand.

“It is a very complicated business, and compliance teams have been staffing up drastically in recent years, but AI can help stitch this information together very quickly.”

Ms Rødevand adds that it is all about keeping one step ahead of the criminals. “The criminal doesn’t have to care about legislation or compliance. And they are also good at sharing data, whereas banks can’t share because of regulation, so criminals can jump on new tech more quickly.”

Marit Rødevand Marit RødevandMarit Rødevand

Marit Rødevand says that the battle for firms like hers is to stay ahead of the cyber criminals

Featurespace, another tech firm that makes AI software to help banks to fight fraud, says it spots things that are out of the ordinary.

“We’re not tracking the behaviour of the scammer, instead we are tracking the behaviour of the genuine customer,” says Martina King, the Anglo-American company’s chief executive.

“We build a statistical profile around what good normal looks like. We can see, based on the data the bank has, if something is normal behaviour, or anomalistic and out of kilter.”

The firm says it is now working with banks such as HSBC, NatWest and TSB, and has contracts in 27 different countries.

Back in Ontario, Mr Hoefnagels says that while he was initially frustrated that more members of the public don’t comprehend the growing risk of scams, he now understands that people just don’t think it will happen to them.

“It’s led me to be more sympathetic to individuals, and [instead] to try to push companies and governments more.”



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John Cena announces retirement from in-ring competition in 2025, WWE says By Reuters

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© Reuters. FILE PHOTO: Apr 1, 2023; inglewood, CA, USA; John Cena during Wrestlemania Night 1 at SoFi Stadium. Mandatory Credit: Joe Camporeale-USA TODAY Sports/File Photo

(Reuters) – U.S. wrestling superstar and actor John Cena announced retirement from in-ring competition in 2025, World Wrestling (NYSE:) Entertainment (WWE) said in a post on social media platform X on Saturday.

“John Cena announces retirement from in-ring competition, stating that WrestleMania 41 in Las Vegas will be his last,” WWE said.





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Recession indicator is close to sounding the alarm as unemployment rises

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While unemployment is still historically low, its rate of increase could be a sign of deteriorating economic conditions. That’s where the so-called Sahm Rule comes in.

It says that when the three-month moving average of the jobless rate rises by at least a half-percentage point from its low during the previous 12 months, then a recession has started. This rule would have signaled every recession since 1970.

Based on the latest unemployment figures from the Labor Department’s monthly report on Friday, the gap between the two has expanded to 0.43 in June from 0.37 in May.

It’s now at the highest level since March 2021, when the economy was still recovering from the pandemic-induced crash.

The creator of the rule, Claudia Sahm, was an economist at the Federal Reserve and is now chief economist at New Century Advisors. She has previously explained that even from low levels a rising unemployment rate can set off a negative feedback loop that leads to a recession.

“When workers lose paychecks, they cut back on spending, and as businesses lose customers, they need fewer workers, and so on,” she wrote in a Bloomberg opinion column in November, adding that once this feedback loop starts, it is usually self-reinforcing and accelerates.

But she also said the pandemic may have caused so many disruptions in the economy and the labor market that indicators like the Sahm Rule that are based on unemployment may not be as accurate right now.

A few weeks ago, however, Sahm told CNBC that the Federal Reserve risks sending the economy into a recession by continuing to hold off on rate cuts.

“My baseline is not recession,” she said on June 18. “But it’s a real risk, and I do not understand why the Fed is pushing that risk. I’m not sure what they’re waiting for.”

That came days after the Fed’s June policy meeting when central bankers kept rates steady after holding them at 5.25%-5.5%—the highest since 2001—since July 2023.

The Fed meets again at the end of this month and is expected to remain on hold, but odds are rising that a cut could happen in September.

Sahm also said last month that the Fed Chair Jerome Powell’s stated preference to wait for a deterioration in job gains is a mistake and that policymakers should instead focus on the rate of change in the labor market.

“We’ve gone into recession with all different levels of unemployment,” she explained. “These dynamics feed on themselves. If people lose their jobs, they stop spending, [and] more people lose jobs.”

Meanwhile, Wall Street has had a more sanguine view of the economy, citing last year’s widespread recession predictions that proved wrong as well as the AI boom that’s helping to fuel a wave of investment and earnings growth.

Last month, Neuberger Berman senior portfolio manager Steve Eisman also pointed to the boost in infrastructure spending.

“We’re just powering through, and I think the only conclusion you can reach is that the U.S. economy is more dynamic than it’s ever been in its history,” he told CNBC.

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Joe Biden rejects calls to quit presidential race as clamour grows for his exit

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Joe Biden faced a growing clamour among Democrats to drop out of the 2024 presidential race on the weekend despite stepped-up public appearances aimed at proving he is mentally fit to take on Donald Trump.

Biden has two campaign events in the swing state of Pennsylvania on Sunday after a high-stakes primetime interview on Friday night failed to reassure fellow Democrats panicked by the 81-year-old’s shaky debate performance last week.

“It’s the worst possible outcome,” one veteran Democratic operative told the Financial Times after Biden’s interview aired on ABC News. “Not nearly strong enough to make us feel better, but not weak enough to convince Jill [Biden] to urge him to pull the plug.”

David Axelrod, the architect of Barack Obama’s successful 2008 presidential campaign, warned after the interview that Biden was “dangerously out-of-touch with the concerns people have about his capacities moving forward and his standing in this race”.

The roll call of Democrats calling for Biden to withdraw was joined on Saturday by Angie Craig, a House member from a swing district in Minnesota.

“President Biden is a good man & I appreciate his lifetime of service,” Craig wrote on social media platform X.

“But I believe he should step aside for the next generation of leadership. The stakes are too high.”

NBC News reported that the Democratic leader in the House, Hakeem Jeffries, was set to discuss the president’s candidacy among colleagues on Sunday.

Throughout the roughly 20-minute interview on ABC, Biden rejected opinion polls that show him trailing Trump both nationwide and in the pivotal swing states that will determine the election outcome.

“I don’t think anybody is more qualified to be president or win this race than me,” Biden said.

The president also dodged questions about whether he would be willing to undergo cognitive and neurological testing, at one point replying: “I have a cognitive test every single day, every day I have that test.”

Biden added: “You know, not only am I campaigning, I am running the world . . . for example, today, before I came out here, I am on the phone with the prime minister of, well anyway, I shouldn’t get into the detail, with Netanyahu, I’m on the phone with the new prime minister of England.” The president appeared to be referencing a call he had on Thursday with Israeli Prime Minister Benjamin Netanyahu, and another on Friday with new UK Prime Minister Sir Keir Starmer.

In another exchange, Biden appeared to suggest that nobody would be able to convince him to suspend his re-election bid, saying: “If the Lord almighty tells me to, I might do that.”

“It seems that the only person who still believes Biden should still be in the race is Biden,” said one top Democratic donor. Another Democratic donor called the interview “pathetic”, while another said it was “too little, too late”.

Many Democratic lawmakers, party operatives and influential donors have privately called for Biden to suspend his re-election campaign after last week’s debate reignited questions about the president’s age and fitness for office. But more critics have been willing to go public with their concerns in recent days.

Maura Healey, the Democratic governor of Massachusetts, became the first state governor to suggest Biden step aside on Friday. Healey was among governors who met the president for emergency talks at the White House this week.

She issued a statement urging him to “listen to the American people and carefully evaluate whether he remains our best hope to defeat Donald Trump”.

Meanwhile, the Washington Post reported on Friday that Mark Warner, a senator from Virginia, was working to assemble a group of Democratic senators to ask Biden to exit the race. A spokesperson for Warner did not respond to a request for comment.

Earlier on Friday, Biden delivered a defiant speech in Wisconsin, a swing state, telling a crowd of supporters that he would not bow to the mounting pressure on him to quit.

“Let me say this as clearly as I can: I’m staying in the race. I’ll beat Donald Trump.”

Reporters travelling with Biden noted several people standing outside the venue where he spoke in Wisconsin holding signs urging him to “bow out” and “pass the torch”. Another sign read: “Give it up, Joe.”

His campaign on Friday said it would spend another $50mn on advertising in the month of July, including for ad spots that would run during this month’s Republican National Convention and the Olympics.

Biden’s vice-president Kamala Harris, California governor Gavin Newsom and Michigan governor Gretchen Whitmer — all seen as possible candidates should Biden step aside — have remained publicly loyal to the president’s campaign. At a July 4 celebration at the White House on Thursday evening, Biden joined hands with his vice-president as some people in the crowd chanted, “four more years”.

But other prominent Democrats are more reluctant to share the stage with the president. When Biden visited Wisconsin on Friday, he was joined by the state’s Democratic governor, Tony Evers — but not Tammy Baldwin, the state’s Democratic senator, who is polling far ahead of the president.

The latest FiveThirtyEight polling average shows Trump leading Biden by just shy of two points in Wisconsin.

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