Intel states mobile 13/14th Gen Core series are not affected by instability issues

Intel claims 13/14th Gen Core mobile CPU are not exposed to instability issues

An in-depth internal investigation has shown.  

Intel has issued a statement to Digital Trends, who followed a story on recent instability issues. Recently, one of the game developers, Matthew Cassells, founder of Alderon Games, has claimed that the Intel mobile series are also affected and exposed to the similar crashes, as reported on desktop platforms.

Cassells and Alderon Games were among the first to share statistics on how Intel hardware affects gamer crashes and which platforms are impacted. So far, only the Core i9 SKUs from the 13th and 14th Generation have been mentioned, but there are now reports that even lower-tier SKUs may experience similar problems.

In response, Intel acknowledged that they are aware of the instability reports on mobile platforms but stated that they have not been able to reproduce the problem internally:

“Intel is aware of a small number of instability reports on Intel Core 13th/14th Gen mobile processors. Based on our in-depth analysis of the reported Intel Core 13th/14th Gen desktop processor instability issues, Intel has determined that mobile products are not exposed to the same issue. The symptoms being reported on 13th/14th Gen mobile systems – including system hangs and crashes – are common symptoms stemming from a broad range of potential software and hardware issues. As always, if users are experiencing issues with their Intel-powered laptops we encourage them to reach out to the system manufacturer for further assistance.

— Intel PR to Digital Trends

What may be worth noting is Intel also offers its HX-Series for laptops. These are essentially desktop SKUs in a mobile package. Given the widespread issues with Core i9 models, the HX series, using similar core configurations, might also be impacted. We may be hearing less about mobile instability issues because these SKUs run at a much lower TDP (55W default).

Gamers Nexus has just shared a video about a tip from an insider they are pursuing, which may be related to the Intel instability issues. The video does not confirm that the problem exists, as this can only be verified through independent lab validations, which will cost a lot of money and will take a lot of time. Intel has not made any further statements regarding stability issues.

Source: Digital Trends via Wccftech