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Traxo: Steady Growth in Client Non-TMC Air Bookings

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Corporate travel data capture technology provider Traxo reports a “material uptick” in travelers booking outside of travel management companies among their customers over the first half of this year.

Non-TMC airline bookings among Traxo clients totaled 30.6 percent of bookings in June; in January, they totaled 18.7 percent of bookings, according to Traxo. The company’s data showed a steady increase in non-TMC airline booking from February through May, when non-TMC bookings totaled 31.3 percent of bookings.

In a statement, Traxo CEO and founder Andres Fabris said the increase has come amid the “push for direct distribution by airlines” via New Distribution Capability policies.

“While NDC was intended to be purely about upgraded technology, some airlines have shaped their NDC-related policies to achieve commercial goals such as direct bookings,” according to Fabris. “As a result, NDC has sometimes been ‘weaponized’ to encourage corporate travelers to book directly, attracted by benefits like enhanced personalization, dynamic pricing, and cost savings.”



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Your Stories: Online Travel Training’s Legend of the Year Award winner Molly Ritchie

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The group and events consultant at Clarity Business Travel talks to Juliet Dennis about winning the Online Travel Training’s Legend of the Year Award just 12 months after becoming a corporate travel agent



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Amex Sees Double-Digit Growth in Int’l Customer Spending

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Travel and entertainment spending by American Express U.S. commercial customers increased 3 percent year over year in the second quarter, as spending by international commercial customers showed strong growth during the period, the company reported.

U.S. commercial customer T&E spending for Amex totaled $28 billion in the second quarter, equal to the previous quarter and up from $27 billion in the second quarter of 2023. On goods and services, Amex U.S. commercial customer spending was up 1 percent year over year to $104 billion.

Total spending by small and midsized commercial customers, inclusive of T&E and goods and services, was up 2 percent year over year in the quarter, while spending by large and global corporations in the U.S. was flat.

Amex CFO Christophe Le Caillec noted in an earnings call that “we are not in a high growth spend environment, particularly in the U.S.,” though spending volumes are tracking in line with the company’s expectations. He also noted “slower growth in certain T&E categories versus the prior quarter, such as airline and lodging.”

T&E spending by international Amex customers, both consumer and commercial, increased 11 percent year over year to $27 billion. International SME and large corporate spending, inclusive of T&E and goods and services, was up 14 percent year over year, compared with a 13 percent year-over-year increase for international consumer business.

“We continue to see double-digit growth in spending from international consumers and from international SME and large corporate customers, and we are also seeing double-digit growth across all regions,” according to Le Caillec.

Amex reported total revenues of $16.3 billion for the second quarter, up 8 percent year over year. The company’s net income for the quarter was $3 billion, up from $2.2 billion in the second quarter of 2023.

RELATED: Amex Q1 results



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Severe Technical Issue Disrupts Flights Globally

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Airlines around the world—as well as medical service
providers, banks, media companies and other businesses—have had their
operations negatively affected because of a global technical outage many
companies reported on Friday.

American Airlines, Delta Air Lines and United Airlines were
among the carriers that issued ground stops earlier Friday morning. American
posted on X, formerly known as Twitter, that as of 5 a.m. Eastern Time, it had
been able to “safely re-establish our operation.” 

United, at around 6:30 a.m., posted that some flights had
resumed as the company continued to work to restore systems. The carrier issued
a waiver “to make it easter to change your travel plans” on the
United website or app.

Delta at 6:24 a.m. posted on its website that “due to a
vendor technology issue,” it was working to resume operations “as
quickly as possible.” The carrier also was working to issue a travel
waiver to allow customers scheduled to travel Friday to manage changes to their
itinerary via the carrier’s website or app.

Friday’s outage allegedly was caused by a software update
issued by CrowdStrike, a cybersecurity firm whose software is used by companies
around the world to protect against hackers and outside breaches, according to
a report
in The New York Times
. According
to the Associated Press
, the “disruption appeared piecemeal and was
apparently related to whether the companies used Microsoft cloud-based
services.” This issue follows a Microsoft outage that happened Thursday and
impacted some Microsoft clients in the central United States, according to the
report.

As of 6:50 a.m. Friday, FlightAware data showed that 1,324
flights globally had been cancelled and 17,326 were delayed. American had the
largest number of canceled flights at 244 or 6 percent of its schedule, with
115 delayed. United was third with 128 or 4 percent of scheduled flights
canceled and 127 delayed, and Delta fourth with 107 or 2 percent of flights
canceled and 118 delayed.



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